Do you want to return one or part of the purchased goods? No problem. You changed your mind, you made a mistake - the reason is completely irrelevant. Simply return the purchased items within 14 days and we will refund your money. Defective goods are returned in accordance with the 2001 regulation of the Minister of Economy. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" by the approved rules for the return and exchange of items.

Returning goods - what to do:

  1. Returned goods must meet the following requirements:
  • the product is unused;
  • the product packaging is undamaged;
  • the product is undamaged and its commercial appearance has not changed (labels are intact, protective films have not been torn off, the product has not been opened, etc.);
  1. Returned goods:
  • package securely, include the return order number and/or other document confirming the purchase of the goods in the package
  • we inform you that the Buyer can deliver the returned goods himself to the address Galvydžios str. 3, Vilnius after pre-arranged arrival time or send using courier services. In this case, the Buyer bears the costs of returning the goods. For online purchases, the cost of the return and any related fees will be paid by the buyer or will be deducted from the refund amount of the order.
  • If the returned product is undamaged and suitable for return, the money is transferred to your account within 14 days in accordance with the procedure provided by law.
  • The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods established here.
  • Defective or unusable items are returned free of charge.